What causes a delayed delivery?

We don’t like it when our deliveries are late either, but it happens. Here are some possible reasons why delays occur:

Return To Sender, Insufficient Address, Failed Delivery Attempts – Couriers make 2 or 3 attempts to deliver your package. If this happens, contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, just contact us by clicking on the button at the lower right portion of this page to get started. You can also reach us through email at hello@truekind.com or on Facebook Messenger: https://m.me/truekindofficial, and we’ll resend your order.

Customs Clearance – Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service provider.

Holidays – A sudden or unexpected increase in delivery volume is common especially during the holiday season. Simply follow up with your local post office to track down your package.

Weather Conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order.

If for any reason your order is stuck or lost in transit, don’t worry. We’ll send you a replacement for FREE!