IMPORTANT NOTE: Due to current high demand, shipping issues affecting our logistics partners, and new system improvements, orders will be shipped out between 5-8 business days. Tracking numbers will be available as soon as it’s shipped.
What does this mean?
The status of an order will not be set as shipped until it’s shipping label has been generated, affixed to the package, or accepted by the carrier. As soon as you get a shipped status, the usual shipping time frame (Standard delivery: 4-8 business days, Priority delivery: 4 business days, International Guaranteed Shipping: 7-15 business days) will commence.
We don’t like it when our deliveries are late either, but it happens. Here are some possible reasons why delays occur:
Return To Sender, Insufficient Address, Failed Delivery Attempts – Couriers make 2 or 3 attempts to deliver your package. If this happens, contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, just reach out to us by chat, and we’ll resend your order.
Customs Clearance – Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service provider.
Holidays – A sudden or unexpected increase in delivery volume is common, especially during the holiday season. Simply follow up with your local post office to track down your package.
Weather Conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order.
If for any reason your order is stuck or lost in transit, don’t worry. We’ll send you a replacement for FREE!