How can I track my order?
IMPORTANT NOTE: During peak periods such as sales, holidays, and product launches, please allow up to 4 business days for us to process your order. Tracking numbers will be available as soon as it’s shipped.
What does this mean?
An order is marked as "shipped" only after the shipping label is created and the package is either labeled or accepted by the carrier. Standard delivery takes 4-8 business days, Priority delivery arrives in about 4 days, and International Guaranteed Shipping may take 7-15 business days. Sit back, relax, and your package will be on its way!
You may track your order by going to Track your order page and just simply input the following:
- Your email address - This is the email address you used upon purchase.
- Order number - This is the order ID (find it here)
Tracking status meaning
Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply CONTACT US, so we can resend it.
Custom Clearance – Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service provider.
In Transit – Your order is on its way to you.
Delivered – Your order has been delivered to the shipping address provided upon purchase.
Available for pickup – You may collect the package from the specific USPS Facility or the Post Office.
Still need help? Just CONTACT US!